- It's not important until money is verifiably lost because of it. You won't often lose a major customer over something that they can easily work around, and after those workarounds are built they'll actually be part of the pressure against your fixing it.
- No one can really verify losses over 'the death of a thousand cuts'. When those workarounds outweigh themselves and cause failure, when the proof of concept doesn't go well, when customers just don't like the look of this solution any more... no one problem will be called out. It takes too much time to explain, and no one really wants to sound unreasonable (or be yammered at for hours because they're complaining about things that are easy to work around).
- Small stuff builds up until a startup comes along and eats your lunch.
Monday, November 29, 2010
Software Senescence Engine
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