Demonstrate, install and troubleshoot the full range of LANDesk desktop management products, including OS deployment through asset management, policy-based software distribution, remote control, antivirus, HIPS, vulnerability assessment and remediation, process design and system automation. Additional duties include training and support of technical channel staff. I also write extensive add-on products and documents, posted on the unofficial LANDesk admin site which I help to manage ( www.droppedpackets.org). Recognized in All Star program for FY2005, FY2006.

Key learnings include refresh and expansion of Windows and Macintosh OSX skills.

Developed managed hosting services solutions for clients, re-engineered web application designs, and designed migration strategies from colocation facilities or self-hosted data centers into fully managed services at Intel locations. Provided subject matter expertise to product marketing related to development of multi-data center designs, managed application services, and repeatable base-build systems. Interviewed, selected, and trained SE candidates and provided on-going design and sales support as the first-ranked Western US SE and second-ranked World-Wide SE. Worked closely with Visa ARS, WebEx, Oracle, Leapfrog, and Quokkasports.

Key learnings include business continuance technologies, blade server and cluster technologies, database design, and total cost of ownership analysis. Produced several internal tools including a replication calculator, bandwidth cost calculator, and colocation vault space and power calculator.

Early employee of small start-up company. Primarily responsible for technical discussion, proof-of-concept testing, production installations, and pre/post sale customer support of a software load-balancing and High Availability product for Check Point firewalls. Provided front end customer support in areas for which no regional SE had been hired, while providing Tier 2 escalation support for regional SEs in North America. Wrote several white papers and HOWTOs related to understanding and installing Rainwall. Designed and implemented internal knowledge-sharing forum and archive for world-wide SE's. Worked with Boise Cascade, PNM, Dresdner RCM, Bank of Montreal, AT&T Wireless, and Fleet Securities.

Key learnings include stateful inspection and packet filtering security technologies, network sniffing in a troubleshooting role, high-availability and load-balancing technologies.

Wrote Chapter 4 text, case studies, and multiple choice questions. Chapter covered OSI Layers 1 through 3 as implemented in common WAN and LAN technologies.

Responsible for designing national WANs, campus networks, and RAS solutions (bridged RLAN and VPN); creating and presenting quotes and proposals; aiding in product development and deployment, equipment evaluation; supporting empty positions in Systems Engineering, Sales and Field Engineering; providing security-specific training and support of new staff; participating in developing corporate VPN/RLAN/DSL strategies via steering committees and laboratory work. Designed and implemented internal knowledge-sharing forum and archive for Western Region SE's. Clients included Silicon Graphics Inc, Cisco, Hewlett Packard, San Francisco Giants, Applied Materials, and National Semiconductor.

Key learnings include IP, IPX, SNA, VPN, NAT, DSL, ATM, Ethernet, Token Ring, SONET, MUXing, and VoIP. Product sets included Cisco, Nortel, ADC Kentrox, Alcatel, Adtran, and Nokia.

Responsible for auditing and analyzing a wide range of existing client environments for fulfillment of business need and compliance with industry-standard architectures; designed process and system improvements and specified equipment required; created and presented quotes and proposals; managed projects for LAN, WAN, groupware, and Intranet implementations; diagnose, design, and implement cross-platform solutions across all seven OSI Layers. Clients included Dresdner RCM, City of Berkeley, City of Emeryville, City of San Ramon, City of Brisbane, and Media Arts Group, Inc.

Key learnings include Microsoft and Apple desktop operating systems and network protocols, email (Unix, Exchange and Notes), SecurID, TACACS+, RADIUS, NetWare 4.11 and NDS.

Adminstrator-level proficiency in Windows and Linux, standard office applications and diagramming apps, network sniffers, Apache, Zope, BIND, Postfix, Nagios. Skilled in Perl, JavaScript, Tcl and bash. Proficient in design of fully clustered three-tiered applications using *NIX and Win32 solutions, selling software and managed hosting or colocation. Some experience in Slackware, FreeBSD, Solaris, PostgreSQL and MySQL systems. I wrote this resume in HTML using vi.

Available upon request.